Terms & Conditions
Welcome to www.rymo.in, the official website of Rymo Technologies Pvt. Ltd. ("Rymo", "we", "our", or "us"). By accessing this website or engaging with our services—including communication through WhatsApp and other digital platforms—you agree to the following Terms & Conditions. These terms ensure compliance with applicable legal guidelines, including those mandated by Meta’s WhatsApp Commerce Policy for the healthcare category.
1. Purpose of Our Services
Rymo is a health-tech company that develops advanced robotic rehabilitation systems designed for individuals recovering from neurological conditions. Our products and services focus on:
- Assisted recovery using robotic devices and virtual reality (VR)
- Support for daily living activities and balance training
- Collaboration with certified healthcare professionals and institutions
We offer our solutions strictly for clinical and rehabilitation use under medical supervision and do not provide direct medical consultation, diagnosis, or emergency care.
2. Communication Clause
By sharing your contact number with us or initiating a conversation through WhatsApp, website forms, or other digital channels, you consent to receive communication from Rymo, including but not limited to:
- Transactional messages related to orders, inquiries, or demo bookings
- Product updates, usage guidance, and rehabilitation system details
- Promotional messages (educational content, events, webinars, offers)
- Customer support and follow-up messages
You acknowledge that WhatsApp is used solely as a communication tool, not for medical diagnosis or patient treatment.
3. User Responsibilities
As a user of our website or communication channels, you agree to:
- Provide accurate, complete, and current contact information
- Use our communication channels responsibly and avoid misuse (e.g., spam, abuse, or misleading content)
- Notify us immediately if your contact number changes or is no longer in use
- Understand that all product information shared is for educational or demonstrative purposes and must not replace advice from a certified medical professional
4. Opt-Out & Grievance Redressal
You can opt out of WhatsApp or promotional communication at any time by:
- Replying with “STOP” on WhatsApp
- Contacting our support team at:
Email: info@rymo.in
Phone: +91 8097250321
We are committed to handling concerns fairly and promptly.
5. Limitation of Liability
Rymo takes extensive measures to protect user data and ensure secure interactions. However, we shall not be held liable for:
- Any unauthorized access, misuse, or data breaches on third-party platforms (including WhatsApp)
- Technical disruptions, errors, or outages beyond our control
- Incorrect information shared by users or misuse of our solutions without clinical supervision
Disclaimer: Our devices and systems are assistive technologies, and clinical outcomes may vary based on patient condition, therapist expertise, and other medical factors.
6. Compliance with WhatsApp & Meta Policies
In line with Meta’s WhatsApp Commerce and Medical Policy, we ensure that:
- No sale of prescription drugs or prohibited health products occurs via WhatsApp
- No health misinformation or unsupported medical claims are shared
- All health-related information is accurate, responsible, and designed to assist in clinical rehabilitation under supervision
- All messages comply with WhatsApp’s Healthcare Use Policy, and we work with qualified institutions and professionals
7. Updates to Terms & Privacy Policy
Rymo reserves the right to modify or update these Terms & Conditions and our Privacy Policy at any time. Changes will be reflected on this website. Continued use of our services implies your acceptance of the updated terms.
