Privacy Policy

Effective Date: 5th May 2020
Website: https://www.rymo.in

Rymo Technologies Pvt. Ltd. ("Rymo", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you interact with us—including through our website, WhatsApp communications, and other digital channels. It is in compliance with applicable Indian data protection laws and Meta’s data handling guidelines, especially for healthcare-related services.

1. Who We Are

Rymo is a world-class, cutting-edge design and development enterprise helping people globally rediscover mobility through robotic rehabilitation systems, virtual reality therapy, and balance recovery devices. Our smart, tech-enabled solutions are developed in partnership with certified healthcare professionals and rehabilitation centers. All our systems are designed for use under medical supervision and are not substitutes for clinical diagnosis or treatment.

2. Information We Collect

When you engage with Rymo through our website, WhatsApp, or affiliated platforms, we may collect the following personal data:

1. Full Name
2. Contact Number (Phone/WhatsApp)
3. Email Address
4. Communication history (e.g., WhatsApp messages, inquiries, feedback)
5. Order, usage, and service preferences
6. Device/browser information (when visiting the website)

3. How We Use Your Information

We collect and process your data to:

1. Respond to inquiries, support requests, and demo bookings
2. Provide updates on your orders or service engagements
3. Deliver relevant educational or support content related to our robotic rehabilitation products
4. Share product usage tips, feature updates, or offers via WhatsApp (only with your consent)
5. Improve our services, system performance, and user experience
6. Ensure compliance with healthcare communication standards on WhatsApp

We do not use or share your data for unsolicited health advice, prescriptions, or medical claims. All communications are non-diagnostic and strictly support-oriented.

4. Data Sharing with Third Parties

Your personal information may be shared with trusted partners, only when necessary, and for legitimate business purposes:

1. WhatsApp Business API providers for secure message delivery
2. CRM and automation tools to streamline service and support
3. Logistics, payment, and analytics providers involved in service execution
4. Law enforcement or legal authorities if required under applicable laws

We ensure all third-party partners adhere to data protection standards and do not misuse your information.

5. Your Consent to Receive WhatsApp Messages

By initiating a conversation with us or submitting your contact number via our website or digital campaigns, you explicitly consent to receive WhatsApp messages from Rymo. These messages may include:

1. Transactional updates and confirmations
2. Product usage guidance and educational content
3. Service-related support messages
4. Optional promotional content (only with opt-in)

You can withdraw this consent at any time.

6. Opt-Out / Unsubscribe Mechanism

You may opt out of receiving WhatsApp or promotional messages by:

1. Replying with “STOP” on WhatsApp
2. Contacting us at:

📧 Email: info@rymo.in
📞 Phone: +91 8097250321

We respect your preferences and will act on opt-out requests promptly.

7. Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations. We implement technical and organizational measures to protect your data, including:

1. End-to-end encryption (where supported)
2. Access control and authentication for sensitive data
3. Regular audits and data minimization practices

Please note that while we strive to secure your data, no platform can guarantee 100% security.

8. Compliance with Law & Platform Guidelines

Rymo strictly adheres to:

1. The Information Technology Act, 2000 and its applicable rules
2. Meta’s WhatsApp Business and Healthcare Messaging Guidelines
3. Responsible use of communication platforms for non-diagnostic, supportive, and consent-based engagement only

We do not offer or promote any prescription medication, invasive therapy, or unverified health claims via WhatsApp.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Any updates will be posted on our website with a revised effective date. Continued use of our services after updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or your data rights, feel free to reach out:

📧 Email: info@rymo.in
📞 Phone: +91 8097250321
🌐 Website: www.rymo.in

By using our services, you confirm that you have read and understood this Privacy Policy and agree to its terms.