Privacy Policy

1. Information We Collect

We collect information that you provide directly and information collected automatically when you use our website.

• Contact details such as name, email address, phone number, organization, and job title when you submit enquiry, demo, newsletter, or clinic-connect forms.
• Professional information relevant to rehabilitation, clinical, or partnership enquiries.
• Communications you send to us, including support requests and feedback.
• Technical data such as IP address, browser type, device identifiers, pages visited, and referral URLs collected through cookies and similar technologies.
• Usage data related to how you interact with our site, including form submissions and link clicks.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Responding to enquiries, demo requests, and customer support messages.
• Sending newsletters and product updates where you have opted in.
• Improving our website, products, and user experience.
• Complying with legal obligations and protecting our rights.
• Managing sales, clinical, and partnership relationships.

3. Legal Basis for Processing

Where applicable, we process personal data based on your consent (for example, newsletter subscriptions), performance of a contract or pre-contractual steps (for example, responding to a demo request), our legitimate interests in operating and improving our business, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who assist us with hosting, analytics, email delivery, and customer relationship management, subject to appropriate confidentiality and security obligations. We may also disclose information when required by law, regulation, court order, or to protect the rights, safety, and security of Rymo, our users, or others.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Contact and enquiry records are typically retained for the duration of the business relationship and for a reasonable period thereafter for audit, compliance, and support purposes.

6. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal information we hold about you.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request portability of information you provided to us.
• Unsubscribe from marketing communications at any time.

8. International Transfers

If we transfer personal information across borders, we take steps designed to ensure appropriate safeguards are in place consistent with applicable data protection laws.

9. Children’s Privacy

Our website and business services are directed primarily to healthcare professionals, institutions, and adults. We do not knowingly collect personal information from children without appropriate authorization.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at info@rymo.in or write to Rymo Technologies Pvt. Ltd..